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Customer FAQs

Who are IMMS?

Check out our about us page to see who we are.

Why should I buy from IMMS?

Unlike traditional home security companies, IMMS do not tie you into lengthy contracts or equipment hire agreements. The equipment you pay for is yours. We are focussed on providing affordable security products backed up with excellent customer service.

Who will install my security system?

We have experienced and professional installation engineers.

I need new plug sockets fitting for my system – can you help?

Yes, we can recommend a regulated system installer. Please call us to discuss.

I have had my installation, and I want some extra items adding – can this be done?

Yes – all accessories are available to buy after your installation at the listed prices. If you want our engineers to install them, we will levy a charge for the engineer to visit (unless the installation coincides with an annual service or maintenance visit) – please contact us for more information.

How long does an installation take?

Dependant on the complexity of the install, alarm and elderly care systems usually take around 2 hours. For CCTV, we allow longer due to the additional work involved.

Who do I contact for technical support?

Us! We operate the support lines here for all of our customers. With every install, you will also receive a self-help manual which answers most support questions. Please call 0131 664 5052.

Does IMMS system offer any insurance?

No. The installation of any security systems into your premises does not constitute the provision of insurance to you.

Do you undertake Commercial / Business work?

Yes, we undertake all commercial and business work.